PMO Project Management Office

Progressive companies these days consider the function of the PMO in relation to the Accounting or IT department, namely as a staff division with service functions.

  • Compilation of project requirements and formulation of project applications and contracts
  • Supervision and support for the definition phase of a project
  • Supporting the project manager with the selection and recruitment of appropriate project team members in close collaboration with the departments
  • Project support through appropriate marketing within the company
  • Coordination of and between all projects within the company
  • Enterprise-class preparation of project presentations
  • Consulting and coaching of project managers

The spectra of a PMOs assignments range from singular functions such as enforcing project standards to very comprehensive tasks such as the full responsibility for project-, personnel- and process results.

With our extensive project experience, we can place a fully functional project management office at your disposal and thus serve as a vital catalyst for your projects’ success.

PMO Project Management Office - Service Desk

As part of the PMO, the Service Desk forms the central point of contact for all operational requests from departments to the IT and/or wider organization. The service desk monitors all requests and documents their observations. The goal is to register, order and monitor signals and information from the user and transmit these to a reviewer. The service desk is also known as SPOC Single Point of Contact for the client.

In this capacity, the Service Desk plays a key role and thereby also reflects the IT performance and that of the broader organization. The Service Desk should not only be anonymous, but also, especially for projects, identified and connected with a fixed location and people. It should be one, if not the main, figurehead of the project for the client.

Typical requests from users such as service requests are dealt with here. Some of these deal with:

  • Documentation
  • Internal training
  • Installation jobs
  • Support Requests for Troubleshooting
  • User support

The users can count on their concerns being handled within a reasonable time and information regarding the status of inquiries is made available proactively by the service desk.

Contact us! We would be glad to assist you in developing your project.